- Web App
- PWA - Mobile
Autoattend
2022 – 2022
Autoattend: Redefining IVR with Seamless Number Management & Smart Call Automation
Autoattend is an SaaS Product, I have worked with in my career. Autoattend is an IVR Platform where user can buy new number and add existing number. Interaction of assigning the profile for selected IVR Numbers is the special design feature. User can buy credits and use them for making Calls and SMS.
CLIENT
- Autoattend
- US
SERVICES
- Web App
- PWA
TECHNOLOGIES
- Adobe XD
- Illustrator
Problems & solutions
PROBLEM
01
Users frequently visit the recharge page, indicating a need for easier access to credit balance and top-ups.
02
Users need quick access to phone number-related activities and management.
03
Users require analytics and logs for individual phone numbers but may find them difficult to access.
04
Users integrating Twilio may struggle with accessing their Twilio account details within the system.
SOLUTION
01
Display account credit on the dashboard and allow direct recharge from there.
02
Provide a centralized dashboard to access snippets of data, add/manage numbers, and monitor activity.
03
Include an “Analytics & Logs” section within the My Phone Number module, allowing users to generate and download reports.
04
Offer seamless Twilio API integration, retrieving and displaying Twilio numbers and ensuring the user flow remains consistent.
